Unfortunately they weren't able to help, they had me try loads of things, the last thing actually caused me problems with my PC (being novice and not having a clue), got it sorted now hopefully. I couldn't see an email address but have been in touch with them. I have everything crossed someone on here can help me sort this out - in simple, easy for me to understand terms I am in the UK (don't know if that makes a difference for support). I tried to find a way to contact support but couldn't find any way to get in touch (that worked - one link that looked like it might be it just took me to a Yahoo search page). I tried downloading some free items to see and they downloaded without a problem it is just the two sets mentioned above. I have searched for answers and tried various things but nothing is working. Please see the Log for more details.' I eventually managed to find a log, but it doesn't make any sense to me - I only understand basic computer usage. I get a message 'There was an error while downloading content.
Most has downloaded OK but two (Grandpa's Grove and the bonus Date Night Clothing) won't download.
I then went to the Sims 3 store and bought a couple of items in the sale as well as some free stuff. I have just bought and installed The Sims 3 Starter Pack (basic game, Late Night Expansion and High-End Loft Stuff).
